Waarom zijn mijn marktgegevensabonnementen nog niet betaald?

Market data subscriptions may remain pending if the required market data subscriber information has not yet been completed or if the account does not meet the applicable requirements.
Please first check whether the Non-Professional Questionnaire has been completed for each relevant user. To do this, log in to Client Portal, go to Settings, then Trading Platform, then Market Data Subscriptions. If the Non-Professional Questionnaire section is shown as incomplete or requires attention, open it using the configure icon and complete the requested information.
A market data subscription may also remain pending if the account does not meet the minimum equity balance required to subscribe to or maintain the selected market data service. The account must generally have sufficient equity to meet the applicable minimum requirement and cover the cost of the selected subscription.
For newly opened accounts, market data may also remain pending until the account is funded and the funds have cleared.
If the questionnaire has been completed, the account is funded and the subscription is still pending, please contact MEXEM Client Services so that the account can be reviewed.